Debit cards

Watch for your new cards

As we prepare for the November 15 transition date, if you have a current Sunshine Coast Financial debit card (currently known as a MEMBER CARD), you may receive a new debit card for each membership that you hold. If you are issued multiple cards, they will be mailed separately.

Your new debit card(s) will be issued in late October/early November, followed by a new Personal Identification Number (PIN) which will be mailed separately a few days after your card arrives along with activation instructions. The card will feature a new design and will include instructions for activation. If you do not receive your new card(s) before the Transition Date, please contact us for assistance.

We're excited to share that after the Transition Date, you will have the ability to add your card to your digital wallet (Apple Pay, Google Pay, or Samsung Pay). All the features you currently enjoy will remain the same, including free access to the ding free EXHANGE NETWORK ATMs.

Find an ATM

Learn to add a card to your mobile wallet

Are you planning to be away between late October and mid-November?

If you plan to be away between late October and mid-November and will not be at your primary mailing address to receive and activate your new debit card, please arrange for alternate methods of payment following November 15 or speak to us directly for assistance.

Activate your new card(s) before November 14

Please activate your new card(s) as soon as the PIN arrives, but do not use it until November 15, as it will remain inactive until then. Your current Sunshine Coast Financial debit card will continue to work for ATM transactions and purchases until November 14, so please continue to use it until this time.

If you do not receive your new card before November 14, please contact us for assistance.

How can I identify which account my debit card is linked to?

To uniquely identify you and your accounts in your new banking system, you will be provided with a new membership number(s) and account number(s), effective on the Transition Date. Your new membership, account numbers and associated debit cards will be shared with you in an individualized letter in late October.

Additionally, after the Transition Date you can review your memberships, accounts and associated debit cards in Digital Banking by following these steps:

Select Account Overview
Select Manage My Debit Cards.
Review to see the last four digits of each debit card, the membership it belongs to, and the accounts connected to that membership.

Will I receive a new debit card?

Yes. You'll receive a new Sunshine Coast Financial debit card before the Transition Date. You will also receive a PIN in a separate mailing.

Members with multiple memberships may receive multiple cards.

Once you receive your new card and PIN, you can activate your card by calling 1-866-517-7714. It is advised to activate your new card in advance of the Transition Date. Please continue to use your current card until November 14.

When will I receive my new debit card?

You should receive your new card(s) in late October or early November. You should also receive your new PIN in this time.

Can I add my new debit card to a digital wallet?

Yes. The new debit cards support Apple Pay, Google Pay and Samsung Pay following migration. 

Will rush debit card services still be available?

Rush card service will no longer be offered as a standard service after migration. Limited exceptions may be available in specific circumstances.

Return to migration homepage

Details

New digital banking features

Details

Accounts and services changes

Details

Payments and transfer changes

Details

Questions or feedback?

We're committed to supporting members throughout the transition. If you need assistance or would like to learn more, please contact us directly. If you'd like to share your merger experience, we'd love to hear from you. Your feedback helps inform how we plan and improve how we come together as one credit union.

Find a branch

Call us

Take a survey