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What’s changing after the transition period
(November 15 onwards)

As we move towards the upcoming transition period, please ensure you have viewed the information on this page regarding your business accounts. For full in-depth details, please view the business banking transition guide.

 

New business chequing and savings accounts

On November 15, your current Sunshine Coast Financial business accounts will automatically transition to new business accounts designed to support your day-to-day operations, help you achieve your growth objectives and deliver an improved overall banking experience. 

Below is a table illustrating to which comparable account(s) your current chequing and savings accounts(s) will transition. As some monthly account fees and service fees may change, please review the product guide and the product comparison tables in the appendix for full details.  

Chequing Accounts
Current Account New Migrated Account
Endeavour 6 Business Core Chequing
Endeavour 30 Business Essential Chequing
Endeavour Unlimited Business Premium Chequing
Chequing Business (USD) US Business Chequing
Chequing Organization Community Chequing
Interest Remittance Trust Business Chequing Trust
Savings Accounts
Current Account New Migrated Account
Elevate High Interest Savings Business High-Interest Business Savings Account (HIBSA) 
High Interest Savings Business Business Savings
Investment Organization
Savings Business
Plan 24 Organization
Investment Trust Business Savings Trust
Plan 24 Hour Trust

Loans, line of credit, mortgages and term deposits continue to operate

These products will continue to operate as they do today and there will be no changes to key terms such as: 

  • Interest rates 
  • Payment schedules 
  • Borrowing limits 
  • Remaining terms 
  • Account balances

Term deposits, going forward, will be known as a Guaranteed Investment Certificate (GIC).
Note: Auto renewal instructions and the name for some GICs will change. See section 5.6 in the business guidebook.

New debit cards become effective November 15 (card arrives late October and early November)

To support these account transitions, if you have a current Sunshine Coast Financial debit card, you will receive a new debit card (currently known as a MEMBER CARD®1 debit card) for each membership you hold. If you are issued multiple cards, they will be mailed separately.

  • PIN numbers arrive separately by mail
    You will also receive your corresponding personal identification number (PIN) for each card separately by mail in early November, along with activation instructions. If you do not receive your new card before the Transition Date, please contact us for assistance.  
  • Your new debit card will be effective November 15, 2026
    Continue to use your current debit card up until November 14th. 

Are you planning to be away between late October and mid-November?

If an account signer for your business will be away between late October and mid-November, please plan ahead. Only an account signer can activate new debit cards and register for online banking. Delegates and other business users cannot complete these activities on an account signer's behalf. Review the required steps below and make any necessary arrangements before the transition. If you need assistance, please contact your Business Advisor.

Expanded branch and service access

After November 15, you'll be able to bank at any of Coast Capital’s 45 branches, in addition to our three local Sunshine Coast Financial branches and Member Service Centre. This expands your access to in-branch banking services across Vancouver Island, the Lower Mainland and Kelowna.

When Prospera joins the shared banking platform in 2027, members will gain access to even more locations across British Columbia spanning from Vancouver Island, the Lower Mainland and the Okanagan.

New website and email addresses

Following the Transition Date, our new website will be sunshinecoastfinancial.ca. In the meantime, continue to use sunshineccu.com for your day-to-day banking needs and access to your current digital banking services. 

As part of the transition, you may notice Coast Capital Savings Federal Credit Union appearing more frequently in your banking transactions, records and correspondence. You can also expect to receive emails from our new email addresses @sunshinecoastfinancial.ca, @ccsfederalcu.ca as well as @coastcapitalsavings.com.

Action items you’ll need to complete

You’ll need to pre-register soon

Starting October 21, you'll be able to pre-register for your new digital banking experience. Completing this quick step ahead of time will help ensure you're ready when we make the move to our new banking system.

Please ensure your existing contact information is up to date prior to pre-registration. Set a reminder to re-establish delegate access through Online Banking following the Transition Date.When you pre-register for your new digital banking experience, you'll be automatically entered for a chance to win $2,500*

*Full contest terms and conditions available at sunshinecoastfinancial.ca/contestrules

New debit cards arrive between late October and mid-November

Your new debit card will be issued in late October/early November, followed by a new Personal Identification Number (PIN) which will be mailed separately a few days after your card arrives along with activation instructions. The card will feature a new design and will include instructions for activation.    

Continue to use your current debit card until the Transition Date.

Your checklist of actions to take

To help ensure a smooth transition, we encourage you to review the following checklist which lists the most critical steps for you to complete.

View checklist about what to prepare in advance

Business banking transition guide

This guide contains detailed information about the changes ahead, important considerations, and useful resources to help make your transition as smooth as possible. Read the guide for complete details on our banking system transition.

View Guide

What’s staying the same

  • Your local branch locations and hours 
  • The friendly teams you know and trust 
  • Your ability to use ATMs displaying THE EXCHANGE®6 or ACCULINK®7 logos free of charge 
  • You can continue to use your Collabria Financial Services Inc. issued Sunshine Coast Financial business credit card as you do today 
  • Our commitment to supporting our local community 
  • Our focus on operating with transparency and purpose, prioritizing the financial well-being and success of our members and communities 

We’ve got it covered

We're working hard behind the scenes to ensure your business’ transition is as simple as possible. We’re taking care of the following items, and no action is required by you:

You will not be able to use Online Banking between Saturday, November 14 (evening) to Sunday, November 15 (morning). However, you will still be able to use your current debit card for purchases and ATM withdrawals and deposits during this time. Following the completion of the transition on November 15, you will have access to the new Online Banking system and can begin using your new debit card.  

With the exception of Canada Revenue Agency (CRA) tax payments and some pre-authorized debits, if you currently have direct deposits, recurring bill payments or third-party pre-authorized debits, these will be automatically transferred to your new account.   Exceptions  

  • As scheduled CRA tax payments information will not automatically transfer to your new business account, please ensure you reschedule any CRA tax payments you may have following the transition on November 15, 2026. See section 8 in the business guidebook for more details. 
  • If your business has set up pre-authorized debits to transfer money from its Sunshine Coast Financial account to a business account it holds at another financial institution, those transfers will not be carried over. You will need to take action to re-establish these transfers from your new business account following the Transition Date. However, if a third-party, such as a utility provider or lender is automatically withdrawing payments from your business account under a pre-authorized debit agreement, those withdrawals will continue without interruption following the Transition Date.  

If you currently use Interac e-Transfers®, and are not currently banking with Coast Capital, we'll automatically transfer your recipient list, auto-deposit settings and existing e-Transfer profile information, so your business can continue sending and receiving money with no disruption.

Members who currently bank with both Sunshine Coast Financial and Coast Capital, and use Interac e-Transfers® on the current Coast Capital online banking platform are asked to update their existing Coast Capital Interac profile to incorporate their Sunshine Coast Financial recipient list and auto-deposits.   

Your current cheques will continue to be honoured. Our new banking system will recognize your existing cheque information and automatically associate it with your new business account.  

Your checklist to prepare in advance

To help ensure a smooth transition, we encourage you to review the following steps. You can also download a copy of the checklist for your convenience.

Review the guide

Read the business banking transition guide to learn more about your new business accounts and services.

Activate your new debit card(s) by November 14

Watch for your new card(s), PIN(s) and activation instructions in the mail beginning late October. Continue to use your current debit card, until November 14.

Sign-up for digital banking

For a continuous digital banking experience, starting October 21, register for your new online banking experience. 

Set a reminder to re-establish delegate access

Online banking delegate users will not be automatically transitioned to the new online banking platform. To avoid disruptions, plan to set up delegate access after November 16.

Learn how to set up delegates

Set a reminder for CRA payments and pre-authorized debits  

Make a note to reschedule your CRA tax payments and any pre-authorized debits to accounts your business holds at other financial institutions for November 15 to ensure you do not miss any payments

View payments and transfers for details

Download your historical eStatements and tax slips before November

Historical eStatements and tax slips from our current online banking system may not transfer right away to the new platform. If you would like to keep copies for your records, please download them before November 14. If you require printed copies AFTER the transition, contact us for assistance. 

Review important account documents

Following the transition, the following documents will govern your business accounts and services with Sunshine Coast Financial:

These documents contain important information about account features, service fees, privacy practices and policies. 

Privacy
As of May 6, 2026, the collection, use and disclosure of your personal information is governed by the Coast Capital Savings Federal Credit Union Privacy policy.

View our policies
Questions or feedback?

We're committed to supporting members throughout the transition. If you need assistance or would like to learn more, please contact us directly. If you'd like to share your merger experience, we'd love to hear from you. Your feedback helps inform how we plan and improve how we come together as one credit union. 

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CDIC Deposit ProtectionCDIC Deposit Protection

Coast Capital Savings Federal Credit Union is a member of the Canada Deposit Insurance Corporation (CDIC). More CDIC information

Only deposits payable in Canada are eligible to be insured under the Canada Deposit Insurance Corporation Act.