What to expect
Sign up for digital banking starting October 21
Starting October 21, you'll be able to pre-register for your new digital banking experience. Completing this quick step ahead of time will help ensure you're ready when we make the move to our new banking system.
Please ensure your existing contact information is up to date prior to pre-registration.
When you pre-register for your new digital banking experience, you'll be automatically entered for a chance to win $2,500* *Full contest terms and conditions available at sunshinecoastfinancial.ca/contestrules
Additional enhancements
New website and email addresses coming November 15
Following November 15, our new website will be sunshinecoastfinancial.ca. In the meantime, continue to use sunshineccu.com for your day-to-day banking needs and access to your current digital banking services.
As part of the transition you may notice our legal name, Coast Capital Savings Federal Credit Union, appearing more frequently in your banking transactions, records and correspondence. You can also expect to receive emails from our new email addresses @sunshinecoastfinancial.ca, @ccsfederalcu.ca as well as @coastcapitalsavings.com.
Expanded branch and service access
After November 15, you'll be able to bank at any of Coast Capital’s 45 branches, in addition to our three local Sunshine Coast Financial branches and Member Service Centre. This expands your access to in-branch banking services across Vancouver Island, the Lower Mainland and Kelowna.
When Prospera joins the shared banking platform in 2027, members will gain access to even more locations across British Columbia spanning from Vancouver Island, the Lower Mainland and the Okanagan.
Your checklist to prepare in advance
To help ensure a smooth transition, we encourage you to review the following steps. You can also download a copy of the checklist for your convenience.
Review the guide
Read the personal banking transition guide to learn more about your new personal accounts and services.
Activate your new debit card(s) by November 14
Watch for your new card(s), PIN(s) and activation instructions in the mail beginning late October. Continue to use your current debit card, until November 14.
Sign-up for digital banking
For a continuous digital banking experience, starting October 21, pre-register for your new digital banking experience.
Update your contact information
Your contact information on file with Sunshine Coast Financial (email address and phone number) must be up to date in order to complete the registration process. Please contact our team in branch or by calling 604.740.2662 to update your contact information prior to registering. Should you find your contact information is out of date when you try to register, please call 604.740.2662 and our team will be able to assist you.
Set a reminder for rescheduling personal pre-authorized debits
If you have pre-authorized debits connected to accounts at other financial institutions, be sure to update them after November 15. This will help ensure your scheduled transfers to other accounts continue without disruption.
Download your historical eStatements and tax slips before November 14
Historical eStatements and tax slips from our current online banking system may not transfer right away to the new platform. If you would like to keep copies for your records, please download them before November 14. If you require printed copies AFTER the transition, contact us for assistance (charges may apply).
Review important account documents
Following the transition, the following documents will govern your accounts and services with Sunshine Coast Financial:
These documents contain important information about account features, service fees, privacy practices and policies.
Privacy
As of May 6, 2026, the collection, use and disclosure of your personal information is governed by the Coast Capital Savings Federal Credit Union Customer Privacy Policy.
Stay alert to fraud
Protecting your financial well-being remains one of our top priorities throughout the migration. While we bring our systems together, fraudsters may try to take advantage of increased activity by posing as trusted organizations.
Remember: We will never ask for your Online Banking password, one-time verification codes, debit card PIN, or other authentication details.
Help keep your accounts secure:
- Pause before you act on unexpected or urgent requests.
- Never share passwords, PINs, or security codes.
- Verify requests by contacting us using trusted contact information.
- Monitor your accounts regularly and report suspicious activity immediately.
Need to verify a request? Contact us directly by visiting a local branch or contacting our Member Service Centre at 604.740.2662.
Coast Capital Savings Federal Credit Union is a member of the Canada Deposit Insurance Corporation (CDIC). More CDIC information
Only deposits payable in Canada are eligible to be insured under the Canada Deposit Insurance Corporation Act.