Digital banking help
Bill payments
Set up a payee
You only need to do this once per vendor. After that, you can make your payments quickly and easily.
How to do it
- Sign in to digital banking
- From the menu, select Bill Payments and select Manage Payees
- Select the + symbol if you’re using our app, or the Add Payee button if you’re using online banking
- Search for the vendor name and enter your account number
- Confirm your selection
Make a bill payment
How to do it
- Sign in to digital banking
- From the menu, select Bill Payments and select Pay Bills
- Select the account you'd like to pay from
- Select the bill vendor and enter the payment amount
- Select Continue and confirm your payment
FAQs
You can pay up to five bills in one transaction.
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On online banking, you can simply enter additional payments on the same screen.
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On the mobile app, when you’re done entering the payment information for the first bill you wish to pay, scroll down and select the Pay Another Bill button.
Sure can! Here’s how to do it:
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Sign in to digital banking
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From the menu, select Bill Payments and then Manage Payees
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Add your city as a payee (ex. Surrey Property Tax) and register your account number
If you’re applying for a Home Owner Grant, please note we no longer forward applications. Please refer to your Property Tax Notice for details on how you can apply for the grant.
Set up recurring bill payments
If you pay the same amount to the same vendor on the same date each month, consider setting up a recurring bill payment and let us do the rest.
How to do it
- Sign in to digital banking
- From the menu, select Bill Payments and select Pay Bills
- Select the Schedule Recurring Payments tab and set the vendor, amount and frequency of the payment
Schedule bill payments
You can schedule bill payments up to one year in advance.
How to do it
- Sign in to digital banking
- From the menu, select Bill Payments and select Pay Bills
- Specify the vendor and amount you wish to pay
- Change the payment date and select Confirm
You can review and edit your scheduled payments by selecting on View Scheduled Payments from the menu.
Cancel bill payments
If your transaction hasn’t been processed yet and you made an error, you can cancel your bill payment from within digital banking.
How to do it
- Sign in to digital banking
- From the menu, select Bill Payments and then View Scheduled Payments
- Find the payment you wish to cancel and select the trash icon next to it
- Confirm the cancellation
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How to access your direct deposit details for payroll and CRA deposits.
How to set up pre-authorized payments with bill vendors using your account details.