On this page:

• Summary
  
• Add a recipient
• Send an e-Transfer
• Receive an e-Transfer
• Set up Autodeposit
• Send an e-Transfer money request
• Fulfill an e-Transfer money request
• Set up favourite transactions
• Cancel an e-Transfer
  
• View e-Transfer history

Summary

An Interac e-Transfer® is a quick and secure way to transfer funds to and from your Coast Capital membership. All you need is the recipient’s mobile phone number or email address.

Fees

• Receiving: Free
• Sending, including e-Transfer requests: Either $1.50 or free, depending on your account type

Send lots of e-Transfers?
Our Unlimited Chequing and Elevate Chequing Accounts come with free e-Transfers and other premium banking features.
Learn more.

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Add a recipient

How to do it

There are two ways to add a recipient.

1. Add a recipient via Manage Recipients:

1. Sign in to digital banking
2. From the menu, select Interac e-Transfers then Manage Recipients
3. Select the Add new recipient button
4. Enter the recipient's name, preferred language, and how you'd like to send notifications by: email and/or mobilephone
5. Set a security question and answer that only you and the recipient know the answer to
6. Select Continue, review the recipient's details and select Confirm
7. Enter the security code and select Confirm

2. Add a recipient when sending an e-Transfer:

1. Sign in to digital banking
2. From the menu, select Interac e-Transfers then Send e-Transfer
3. Select the Add new button by the ”Transfer to” field
4. Enter the recipient's name, preferred language, how you'd like to send notifications by: email and/or mobile phone, and select either One-time recipient (will not be saved to your recipient list) or Saved recipient (recipient will be added to recipient list for future use)
5. Set a security question and answer that only you and the recipient know the answer to
6. Select Continue, and your recipient will populate in the ”Transfer to” field

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Send an e-Transfer

How to do it

1. Sign in to digital banking
2. From the menu, select Interac e-Transfers then Send e-Transfer
   
   
   

   First time using e-Transfers?
   You’ll be prompted to create a profile registering your email or email and mobile phone number. This is how others will send you e-Transfers in the future. 
3. Select the account you wish to transfer money from
4. Select an existing recipient or add a new recipient
5. Enter the amount of the e-Transfer
6. Select Continue, review the e-Transfer details and select Confirm

View your send limits in digital banking
You can view your Interac e-Transfer send limits by selecting the information icon “” next to the amount field while sending an e-Transfer. 

Fees

Either $1.50 or free, depending on your account type 

Processing time

• If the recipient is not registered for Autodeposit, they will get a notification within about 30 minutes inviting them to accept the e-Transfer. They will need to answer the security question you set up for them.
• If the recipient is registered for Autodeposit, the funds will be automatically deposited into their account

FAQs

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Receive an e-Transfer

When someone sends you an e-Transfer, you will get a notification through email or text message.

For your security
When you receive an email or text message notification that someone has sent you an e-Transfer, be sure to check the link URL to ensure it starts with “https://” - that’s how you know it’s encrypted. Do NOT select the link if it starts with “http://”

How to do it

1. Select the link to access a secure Interac website
2. Select your financial institution to be redirected to our digital banking login page or mobile app.
3. Sign in to digital banking
4. Select which account you wish to make your deposit and answer the security question
5. Select Continue, review the e-Transfer details and select Confirm

Don't use Autodeposit yet?
The Autodeposit feature allows you to receive e-Transfers without needing to provide a security answer. Follow the steps under Set up Autodeposit to register.

Fees

There is no fee to receive e-Transfers.

FAQs

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Set up Autodeposit

For your security and convenience, we recommend setting up Autodeposit so your e-Transfers are automatically deposited into the account of your choice. You won’t have to enter a security answer each time you receive an e-Transfer, saving you time and leaving no opportunity for a fraudster to intercept the transaction.

How to do it

1. Sign in to digital banking
2. From the menu, select Interac e-Transfers then Autodeposit
3. Select the Register Autodeposit button
4. Register with either your email address or mobile phone number, and specify the account the funds will be deposited to
5. Check the box to acknowledge the statements
6. Select Continue, review the Autodeposit details and select Confirm
7. You will receive a verification email from Interac with steps to complete your Autodeposit registration

FAQs

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Send an e-Transfer money request

Friend owes you for lunch? Send them an e-Transfer Money Request to request payment.

How to do it

1. Sign in to digital banking
2. From the menu, select e-Transfers then Request e-Transfer
3. Fill in the e-Transfer request fields
4. Select Continue, review the request details and select Confirm

Fees

Depending on the account type, there is a $1.50 service fee per request sent

Processing time

The recipient of the request will receive a notification within 30 minutes of you sending the request

Request expiry

The request will expire in 30 days

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Fulfill an e-Transfer money request

When someone sends you an e-Transfer, you will get a notification through email or text message.

For your security
When you receive an email or text message notification that someone has sent you an e-Transfer, be sure to check the link URL to ensure it starts with “https://” - that’s how you know it’s encrypted. Do NOT select the link if it starts with “http://”

How to do it

1. Select the link to access a secure Interac website
2. Sign in to digital banking
3. Select which account you wish to send money from
4. Check the box to acknowledge the statement
5. Select Continue, then review the request details and select Confirm

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Set up Favourite Transactions

Save time by creating a list of your frequent transactions with Favourites. This feature is available for Transfers and e-Transfers.

How to do it

1. Sign in to digital banking
2. Complete the transaction that you would like to set as a favorite. Once the transaction is completed, select Add to Favorites
3. Create a name for the transaction and select Add to Favourites
4. Once you’ve set a transaction as a favourite, you’ll see it saved on your My Accounts dashboard when you sign in to. Select the Favourite transaction to initiate it.

You can also find your Favourites by selecting Personalize from the menu, then Favorite Transactions.

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Cancel an e-Transfer

If a recipient has not yet accepted the e-Transfer, you can cancel it.

How to do it

1. Sign in to digital banking
2. From the menu, select Interac e-Transfers then Pending e-Transfers
3. If you’re in the mobile app: select the ellipsis icon "" beside the e-Transfer you wish to cancel, then select CancelIf you’re in online banking: select the trash icon ""  beside the e-Transfer you wish to cancel
4. Select Continue
5. Review the details and select Confirm

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View e-Transfer history

In digital banking, you can view your sent e-Transfer history for the last 24 months and search transactions in date ranges of up to 365 days at a time.

How to do it

1. Sign in to digital banking
2. From the menu, select Interac e-Transfers then e-Transfer History
3. Select the Search filters button and select a date range and/or a status, then select Search 
4. On the results page, you can select the details icon to view more information about the e-Transfe

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