On this page:

• Summary
• Deposit a cheque with Deposit On-the-go
• Troubleshooting

Summary

Deposit On-the-go is a quick, safe way to deposit cheques with your mobile phone through the CCS Federal Credit mobile app. You can deposit Canadian cheques, money orders, bank drafts, convenience cheques and certified cheques without having to visit a branch or ATM.

Fees

There are no fees to use Deposit On-the-go. You may be subject to mobile phone charges. Please contact your phone provider for details.

Back to top ⌃

Deposit a cheque with Deposit On-the-go

How to do it

1. Sign in to digital banking through our mobile app
2. From the menu, select Deposit On-the-go
3. Specify which account you’d like to deposit your cheque in to and enter the amount of the cheque
4. Sign the back of your cheque before you photograph it
5. Select Take Photo and follow the instructions on the screen
6. Select Confirm to deposit the cheque

Keep the cheque for 90 days, then destroy it within the next 30 days.

Processing time

Funds will show up right away. Standard holds may apply. If you’re not sure what your hold policy is, contact us.

Back to top ⌃

Troubleshooting

Take your photos under bright lighting with minimal shadows and make sure the entire cheque is visible in the frame. In most cases, this will resolve the issue.

If you’re still experiencing problems, try these troubleshooting steps:

1. Select Settings on your phone
2. Scroll down to the application manager or the app list
3. Select the Coast Capital app and clear the cache
4. Once cleared, select the Camera app in the application manager/app list
5. Select Force Stop
6. Open the Camera to test a picture
7. Open the CCS Federal Credit Union mobile app and try using Deposit On-the-go again

Back to top ⌃