Digital banking security features
Your digital security is our priority. Here's how our digital banking helps you keep your information secure.
Security codes
We'll send a security code via text message to your mobile phone or through an email when you complete specific tasks to verify it’s really you performing the transaction.
Security alerts
We'll send you a security alert via email and text message when your password changes, if your membership is locked out, when new biometric access is set and if your membership is locked out due to too many incorrect password attempts. You also have the option to turn on login alerts to be notified when your membership is logged into.
Visit our Alerts and notifications page to learn more.
Device management
If you lose your phone or tablet, you can protect yourself and your information by disabling mobile access from a desktop computer.
Proactive fraud detection
We've enabled sophisticated fraud detection technology that assesses real-time risk using indicators related to your information and devices.
Understanding security codes
As part of our enhanced security measures, we’ll occasionally request a security code from you when you are completing certain transactions to confirm it’s really you. A security code is a 7 or 8 digit security code that we’ll send you through a text message to your mobile phone or through email when you do the following:
- Add a new bill vendor
- Update contact information
- Add an e-Transfer recipient
- Change your password
- Unlock your locked debit card
- Sign in to digital banking after a period of inactivity
If our system detects unusual activity, like signing in from a new device or location, you might be asked to enter a security code when you sign in. From time-to-time, this might also happen while paying a bill or transferring funds.