Business Code of Conduct

Prospera, Coast Capital and Sunshine Coast Financial are part of the Coast Capital Savings Federal Credit Union family of brands (CCSFCU). All policies, agreements, terms and conditions are applicable across the family of brands.

At CCSFCU we help empower you to achieve what’s important in your life. As a business owner, we understand that your business is an important part of your life and we are here to provide solutions that are right for you and your business.

Every business needs a hand with understanding their needs, and building a solid banking relationship is the first step. At CCSFCU, our commitment to you starts with Simple Financial Help; products and services that are easy to understand and expert advice to help your business grow.

To treat your business like a big business and develop strong, positive relationships, we’ve put our promise to you in writing, along with how we can address any concerns that may arise. This Code of Conduct will not limit your or our legal rights.

Open Communication

SIMPLE…we will communicate clearly and openly and we will provide you with solutions that are easy to understand.

FINANCIAL…we will deliver financial products and services that are simple and easy to use and understand.

HELP…We will provide documents that are written in clear and understandable language, free from buzzwords and that concentrate on what is important in your life.

Accountability

At CCSFCU, we have a Commercial Banking team that is empowered to help our business members achieve what is important to them and their business. To make sure that our team lives up to its promises, we have appointed the Manager, Small Business Compliance, Policy and Operations to ensure this Code is implemented and followed by all our employees when dealing with our business members.

Credit Process

Credit Application

In keeping with our promise to provide Simple Financial Help, CCSFCU will make the following information available to assist you in applying for business credit:

• Clear instructions on how to apply for credit;
• An explanation of the requirements for obtaining credit;
• Guidelines and advice on preparing a business plan; and
• An estimate on the time it will take us to make a credit decision.

Credit Application – Approval

CCSFCU assesses each credit application based on its own merits. Once a credit application is approved, we will inform you of the terms and conditions of financing including any further information and documentation we may need from you. This information can be provided in writing at your request.

Credit Application – Decline

Should your credit application be declined, CCSFCU will inform you about:

• The main reason(s) for the decision;
• What we require in order for us to reconsider your application; and
• Where to find information for alternative sources of financing, such as government programs and venture capital.

Change in circumstances in the credit relationship.

There are times when your business may experience a significant business change, either positive or negative, that can affect your credit relationship with CCSFCU. When this occurs, we will:

• Review the existing terms and conditions before deciding if any action should be taken;
• Advise if there is additional information we require from you and give you reasonable time and opportunity to provide this information;
• Upon review and under normal circumstances, we will provide you with a minimum of 15-calendar days’ notice of any actions or measures we will undertake in response to a change in the credit relationship; and
• Notify you, in writing, of any modification affecting your credit relationship with us (e.g. change in terms and conditions, fees or financing).

Tell us about your experience

If you have a good experience, we want to celebrate it. If you have bad one, we want to fix it. CCSFCU has developed a simple and efficient process to address any concerns about your experience with us, including whether you think we are meeting our commitments under this Code of Conduct.  Information about our complaint handling process can be located at Resolving Your Complaint.