Replace your lost or damaged debit card
In the event your debit card is damaged or lost, you can order a replacement through digital banking.
How to do it
- Sign in to digital banking from a computer or our mobile app
- From the menu, select Account Overview then Manage Debit Cards
- Find the card you wish to replace, and select the Damaged or Lost button
- Confirm you wish to replace your card
- In online banking: Below the image of your card, select Show accounts
- In the mobile app: Select the debit card image
What happens next
Your old card will be cancelled immediately and your new card will be sent to the address we have on file within 5 to 7 business days.
Ready to go?
Sign in through this button to go directly to the Manage Debit Cards page.
Lock your debit card
If you misplace your debit card, you can lock it to prevent unauthorized use, and unlock it once you find it.
How to do it
- Sign in to digital banking from a computer or our mobile app
- From the menu, select Account Overview then Manage Debit Cards
- Find the card you wish to lock, and select the Lock button
- Confirm you wish to lock your card
- In online banking: Below the image of your card, select Show accounts
- In the mobile app: Select the debit card image
What happens next
Your card will remain locked, and any physical point-of-sale purchases and ATM access will be blocked until you unlock it. Your access to digital banking will not be affected.
Ready to go?
Sign in through this button to go directly to the Manage Debit Cards page.
Unlock your debit card
If you have already locked your debit card and have located it, you can unlock it to reinstate point-of-sale purchase and ATM access. You will need to be able to receive a security code to unlock your card.
How to do it
- Sign in to digital banking from a computer or our mobile app
- From the menu, select Account Overview then Manage Debit Cards
- Find the card you wish to unlock, and select the unlock icon
- Enter the security code we send to your mobile phone or email and select Confirm
- Confirm you wish to unlock your card
- In online banking: Below the image of your card, select Show accounts
- In the mobile app: Select the debit card image
What happens next
Your card will remain in Action Required status until you use it at an ATM or to make a point-of-sale purchase.
Ready to go?
Sign in through this button to go directly to the Manage Debit Cards page.